Orchard Palace and Riverside Palace (“the Property”) are committed to protecting the privacy and personal information of our guests, travel partners, and website visitors.

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1. Information We Collect

We may collect the following information during reservations, check-in, or website interactions:

• Full name

• Contact details (phone number, email address, postal address)

• Government-issued identification details

• Payment information

• Stay preferences and special requests

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This information is collected solely for reservation processing, guest registration, safety compliance, billing, and service improvement.

 

2. Use of Information

Personal information is used for:

• Confirming and managing reservations

• Processing payments

• Complying with legal and government regulations

• Providing guest services and communication

• Internal record keeping

We do not sell, trade, or rent guest information to third parties.

 

3. Data Security

We implement appropriate administrative and technical measures to safeguard personal data against unauthorized access, disclosure, alteration, or misuse.

 

4. Legal Compliance

Guest information may be shared with government authorities if required under applicable laws, including local police regulations and foreign guest registration requirements.

 

5. Children’s Privacy

Information relating to minors is collected only for booking and compliance purposes. Parents or guardians are responsible for the supervision and data provided for children during their stay.

 

6. Payment Security

Payment details are processed through secure and authorized channels. The Property does not store sensitive card information beyond what is required for transaction compliance.

 

7. Website Cookies

Our website may use cookies to enhance user experience and improve functionality. Users may disable cookies through browser settings if preferred.

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8. Policy Updates

The Property reserves the right to modify this Privacy Policy at any time without prior notice. Updated policies will be published on the official website.

 

9. Contact Information

For any privacy-related concerns, guests may contact the management through the official contact details provided on our website.